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I.T Communications Limited

Features

Discover the Advantages of the 3CX Phone System

Transform the way your business communicates using 3CX IP PBX (VoIP) save upto 80% on line rentals and call charges, not just offering lower calling costs but providing increased telephone functionality, improved business communications with customers and increased business efficiency.

3CX Edition Standard Edition
Pro Edition
General Phone System Features
Call Logging
Call Logging
Call Logging
Call Reporting
Call Reporting
Call Reporting
Blind Call Transfer
Blind Call Transfer
Blind Call Transfer
Attended Call Transfer
Attended Call Transfer
Attended Call Transfer
Call Forward on Busy
Call Forward on Busy
Call Forward on Busy
Call Forward on No Answer
Call Forward on No Answer
Call Forward on No Answer
Call Routing (DID)
Call Routing (DID)
Call Routing (DID)
Caller ID
Caller ID
Caller ID
Central Phonebook
Conference Calling
Conference Calling
Digital Receptionist
Digital Receptionist
Digital Receptionist
Voice Mail
Voice Mail
Voice Mail
Music on Hold
Music on Hold
Music on Hold
Ring Groups
Ring Groups
Ring Groups
Hunt Groups
Hunt Groups
Hunt Groups
Central Phonebook
Central Phonebook
Central Phonebook
Call Parking
Call Parking
Call Parking
Call Pickup
Call Pickup
Call Pickup
Call Queueing
Call Queueing
Call Queueing
Call Recording
Call Recording
Call Recording
Dial by Name
Dial by Name
Dial by Name
Message Waiting Indicator
Message Waiting Indicator
Message Waiting Indicator
BLF Status Updates
BLF Status Updates
BLF Status Updates
Intercom
Intercom
Intercom
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Management and Scalability Standard Edition Pro Edition
Web-based Management
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Configuration Wizard
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Web-based System Status
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Integrated Web Server
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 Backup and Restore The PBX
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 Extensions via 3CX Tunnel
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Integrated Enterprise Database
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VM Ware / Hyper V
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Unified Communications Standard Edition Pro Edition
 Setting Up Conference Calls
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Presence of Your Colleagues
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Presence of Other Offices
Requires PRO Edition
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Voicemail via Emai
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Receive Faxes via Email - PDF
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Integrated Fax Server
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3CX Bridge
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Public SIP ID for Extension
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Advanced Forwarding Rules
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Unparalleled Mobility with Windows,
iPhone & Android
Standard Edition Pro Edition
CTI Support (Windows)
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Seamlessly Create
Conference Calls
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See the Presence of
Your Colleagues
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Users can Configure
their Own Extension
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Plug and Play Provisioning
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Email Provisioning
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Manage 3CXPhone
from within the Console
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Includes 3CX Tunnel to
Avoid NAT Problems
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Tunnel All VoIP Traffic Over a Single Port
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Transfer Calls
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Shows Caller ID
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Shows Personal Call History
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Divert Calls to Voicemail
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Call Center Features Standard Edition Pro Edition
Advanced Real time Queue Statistics Requires PRO Edition
Monitor queue status Requires PRO Edition
Review number of callers in a queue Requires PRO Edition
Log agents in and out of queues Requires PRO Edition
Advanced Agent Statistics Requires PRO Edition
Time an agent logged in/out of the queue Requires PRO Edition
Review the number of answered/unanswered calls Requires PRO Edition
Average and longest wait time and more Requires PRO Edition
Wallboard Requires PRO Edition
Allow your customers to hang up and retain their position in the queue Requires PRO Edition
The customer is called back when an agent becomes available Requires PRO Edition
Call back notification emails are sent to the supervisor Requires PRO Edition
Round Robin Queue Requires PRO Edition
Longest Waiting Queue Requires PRO Edition
Least Talk Time Queue Requires PRO Edition
Fewest Answered Queue Requires PRO Edition
Hunt By Threes – Random Queue Requires PRO Edition
Hunt By Threes – Prioritized Queue Requires PRO Edition
SLA Alerts Requires PRO Edition
Listen In / Listen In and Whisper / Barge in Requires PRO Edition
     
 IP Phone Management     Standard Edition Pro Edition
Automatic Phone Provisioning
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Remotely Manage IP Phones
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Manage IP Phones
Network Wide
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 Plug and Play Support
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Provisioning Network
Wide with Correct Settings
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Restart Phones Remotely
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Manage Firmware
Network Wide
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3rd Party Application Integration Standard Edition Pro Edition
Microsoft Outlook Integration
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Salesforce integration Add-On Module
Add-On Modules
Microsoft Dynamics Integration Add-On Modules Add-On Modules
Sage ACT! integration Add-On Modules Add-On Modules
SugarCRM Integration Add-On Modules Add-On Modules
HTTP API to integrate with
Any Web-based CRM
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Microsoft Exchange 2007/2010/2013 UM  
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Microsoft Exchange
Contact Phonebook
 
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Microsoft Exchange
Auto Attendant
 
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 Devices and Providers     Standard Edition Pro Edition
 Supports Popular IP Phones
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Supports VoIP Gateways
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Make and Receive Skype Calls
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Supports SIP / VoIP Providers
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SIP Trunking Support
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Free Communication
Links to SIP Servers

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Codecs (Voice Compression) Standard Edition Pro Edition
G711 (a law and u law)
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G722
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GSM
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Speex
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ILBC
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G729
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Next Steps...

  • Find out more

    See what one of our 3CX phone systems could do for your business - give us a call on  01702 668 836

  • Buy now

    Select from our full range of 3CX phone systems